Yes Optus

Reviews of Yes Optus

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  Furio Giunta Added May 12, 2021

  ★ ☆ ☆ ☆ ☆
  Rude employees for years will never go back to this store
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  Michelle Taylor Added May 07, 2021

  ★ ☆ ☆ ☆ ☆
  if I do not hear about my refund today , ill have no option to take this further. You just cant take a product with proof of purchase , hang onto it for 6days and say ill wait for the manager to discuss. the item doesn't fit..also tell headoffice you shouldn't advertise that you are selling phones in store when you actually cant come in and purchase a phone outright. Call me today please Michelle
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  Claire Shaw Added May 07, 2021

  ★ ★ ★ ★ ★
  Always have a nice time in the Optus shop at the willows such lovely staff
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  Benny Farren Added May 03, 2021

  ★ ☆ ☆ ☆ ☆
  After changing to Optus from my previous provider I was informed incorrect information of a channel that was free on Fetch and confirmed prior leaving the store my monthly total bills. After receiving the first bill I was charged more then I should of been, this was on two occasions. I firstly contacted the store direct of this and was informed to contact Optus customer care. Contacted customer care and was told an extra $6 a month was to be paid. I messaged Optus on the Optus App and had the channel cancelled. I was also informed by Optus customer care a rep from the store would contact me in 24hrs, this did not happen. Poor product knowledge on Optus Willows behalf.
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  Sarah Added April 30, 2021

  ★ ☆ ☆ ☆ ☆
  Changed my phone plan to Optus for a better deal, but after my experience in this store I felt like changing back to Telstra to avoid ever having to deal with this lot again. Employees were rude and either assumed I knew everything or just couldn't be bothered to explain to me.
  After realising that the $50 I asked to be put in credit on my new SIM in store was not loaded I went back to be told that the recharge credit was on a paper receipt that I never received. They were no help.

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