Fencing Townsville

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Reviews of Fencing Townsville

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  Jason Alexander Added April 27, 2023

  ★ ★ ★ ★ ★
  Sergio at award goes above and beyond, if you are looking for customer service he is the best example I have seen. Product was top shelf and reasonably priced, but the after sale service is what sets these guys apart.
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  Sally O'Connor Added April 20, 2023

  ★ ★ ★ ★ ★
  The staff were prompt, polite and professional (thank you Darren esp!) and the fencing looks great - am very happy with my purchase - thank you!
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  Liz Hutchinson Added April 08, 2023

  ★ ★ ★ ★ ★
  I rang a few fencing businesses and found them rude or unresponsive. Sergio called me back and talked me through my options and discussed the best fit for my needs. The workers who came to do the job were friendly, polite, and knowledgeable. They even helped me choose a suitable mailbox and attached it to the completed fence. Very happy with your service thank you all at Award Fencing.
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  John Clark-jones Added April 07, 2023

  ★ ★ ★ ★ ★
  Excellent, professional service where nothing was too much trouble. Gave in depth explanations of the possibilities and pros and cons. Installation was done to a very high standard with attention to detail. Have received many passing enquiries and compliments on how good it looks. 10/10.
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  Kav Pather Added April 04, 2023

  ★ ☆ ☆ ☆ ☆
  Had the worst experience with this company
  
  We needed half our property fenced for our dog. A deposit was paid in Oct 2021 and understandably work was planned for Feb/March due to COVID and current workload. Granted we have a difficult property to fence given landscaping but a property inspection assured us that it wouldn’t be a problem.
  
  Since then, there was no communication from Award about the timing of the job and we were forced to repeatedly contact Award to chase updates. The staff member answering the phone was repeatedly rude to my partner and always told us somebody else would contact us.
  
  Finally the time came for the job to be done and Sergio contacted us on a Friday asking if the job could be commenced the following Monday. This was difficult because he had asked us to clear trees/vegetation from our property boundary prior to the job, but we agreed as we had been waiting a while for the fence. We were then told on Saturday that a contractor had fallen ill and they were unable to attend. Sergio confirmed that we would start in 2 weeks time.
  
  The weekend prior to commencing the job on Monday we completed all the requested clearance of the property boundary, further compromising our fence for our dog. On Monday, nobody showed up. There was no communication. My partner contacted Award who said that Sergio would contact us later that day. No phone call. I then called the following day and vented my frustration. The staff member on the phone continually blamed contractors for not commencing the job. My main issue was the horrible communication. Not a single apology was expressed from Award during this phone call. I again was assured Sergio would call later that afternoon. No phone call.
  
  My partner contacted Sergio the next day who then said the job was too difficult to complete and offered our deposit back. Absolutely horrible experience. Would not recommend

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